Delivery & Returns

Returns

Our policy lasts 30 days.  All returns must be received back to us by the 30th day. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 Please email info@uralpittsburgh.com before returning any products.

 To be eligible for a return, item(s) must be unused and in the same condition that you received it. Item(s) must also be in the original packaging.

 **Special Order items are exempt from being returned. Special Order items are noted in item descriptions or those items ordered directly with store.

 Additional non-returnable items:

Gift cards, when available.

 To complete your return, we require a receipt or proof of purchase be included with your return.

 Please do not send your purchase back to the manufacturer.

 

 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Original shipping fees are not refundable.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@uralpittsburgh.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@uralpittsburgh.com and send your item to: Ural Pittsburgh, 500 E Main Street, Carnegie PA 15106, United States.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  Otherwise all refunds will go onto the credit card purchased from.

 

Shipping

To return your product, you should mail your product to: Ural Pittsburgh, 500 E Main Street, Carnegie PA 15106, United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.